Privacy Policy
This Privacy Policy applies to the Lingua Alchemia mobile application and related services (the “Service”). It explains what information may be collected, how it is used, and the choices available to users.
1. Who we are
Lingua Alchemia provides a language learning service designed to deliver educational content, save user progress, and manage account-related features.
Contact: team.linguaalchemia@outlook.com
2. Information we may collect
Depending on how the Service is used, the following categories of information may be collected:
- Account information, such as an email address or sign-in identifier
- User identifiers necessary to operate and secure the Service
- Language preferences and application settings
- Learning progress and activity related to the use of the Service
- Subscription or purchase-related status information
- Technical diagnostic data, including crash and stability information
- Messages or information sent when contacting support
3. How information is used
Information may be used to:
- create and manage accounts
- provide the core learning experience
- save preferences and progress
- manage access to subscription-based features
- maintain security and prevent misuse of the Service
- diagnose crashes, fix bugs, and improve reliability
- respond to support requests
- comply with legal obligations
4. Sharing of information
Information may be processed by trusted service providers that support the operation of the Service, such as providers for infrastructure, authentication, subscription management, content delivery, storage, customer support, and technical crash reporting.
Information may also be disclosed where required by law, to protect rights and security, or in connection with a merger, acquisition, restructuring, or transfer of assets.
5. Crash reporting
The Service may collect technical crash and diagnostic information strictly for the purpose of identifying failures, improving stability, and maintaining the quality of the application. This information is not used for advertising profiling.
6. Data retention
Information is retained only for as long as reasonably necessary to provide the Service, maintain account functionality, resolve disputes, enforce agreements, meet legal obligations, and preserve security and abuse-prevention records where appropriate.
7. Account deletion
Users may request deletion of their account and associated data through the application, if available, or by contacting team.linguaalchemia@outlook.com.
Some information may be retained where necessary for legal compliance, fraud prevention, security, or legitimate operational reasons.
8. Security
Reasonable technical and organizational measures are used to protect information against unauthorized access, misuse, alteration, or loss. However, no method of transmission or storage can be guaranteed to be completely secure.
9. Children
The Service is not intended to be used in violation of the minimum age required by applicable law. If personal information appears to have been provided unlawfully by a child, a request may be sent to team.linguaalchemia@outlook.com.
10. International processing
Information may be processed in countries other than the user’s country of residence, including where service providers or infrastructure operate. Reasonable steps are taken where required to protect information involved in such processing.
11. Your rights
Depending on applicable law, users may have rights to request access, correction, deletion, or restriction of certain processing of their personal information. Requests may be sent to team.linguaalchemia@outlook.com.
12. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. If changes are made, the effective date at the top of this page will be updated.
13. Contact
For any question regarding this Privacy Policy, contact: team.linguaalchemia@outlook.com